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Grandmother has Fios Triple Play and want to install Tivo Roamio

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I need help, and am - technically savvy Grandmother in CT.

I have a Tivo Roamio pro/plus, and Fios Triple Play. I need help understanding what i need to do with the Fios. get a cable Card..?cancel the cable service? What about the internet and landline? Will i end up paying less for this whole set-up? I had Tivo for years and miss it terribly. Fios remote is awful.

Can any one help me..kind of step by step?

Thank you,

Barbara

Roamio Pro Black Screen on FWD

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I am having a problem with my new Roamio Pro. When I Fast forward through a recorded show or use the 30-second skip, the screen will go black so I can't see the images on the screen to know when to stop fast forwarding. This happens about 50% of the time when I use either of these two features.

Has anyone else experienced this? Is there a cure for this? Btw, I am still running the 20.4.1 level software if that might make a difference.

Xfinity On Demand: GSM-11 and CL-14 Service Errors

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This thread is specific to GSM-11 and CL-14 service errors on Roamio series DVRs, Note: the troubleshooting steps below may or may not apply to other Xfinity On Demand low level communication failures and may or may not apply to other Tivo series DVRs.

PROBLEM DESCRIPTION
When launching Xfinity On Demand the user experiences a GSM-11 service error on startup...AND/OR...a CL-14 service error when selecting Watch Now. Typically ALL but at least ONE or more of the behaviors below occurs:
  • A GSM-11 service error may or may not appear upon initial launch. It will disappear within a few seconds and may or may not reappear if the application is closed and re-launched
  • ALL selections of ALL titles FAIL with a CL-14 service error including paid content, Streampix, etc. when selecting Watch Now
  • ALL other services PASS including Xfinity internet, live TV, Netflix, etc.
  • Service errors are intermittent: Xfinity On Demand works sometimes, meaning you can actually launch and watch a movie, but other times not.

ROOT CAUSE
Comcast describes the CL-14 error as a "low level communication" failure. This is almost always the result of a Comcast network failure of some sort (server, network, performance issue, etc). Chances are you are not the only one impacted and a larger local area is also experiencing issues.
Important!!!
Read these forums and you will see this issue has persisted for years now, with no accountability from Comcast. Surprise! :cool:
However, Tivo also shares the blame for not working with Comcast to effectively root cause the issue(s) involved and provide a solution...or at least provide more coherent troubleshooting steps. Here's why Tivo's participation is so important:
  • Tivo restricts Roamio functionality(except for the HD antenna option) to two providers: Comcast and Verizon. They therefore assume some responsibility for working with and influencing these providers to resolve issues like this on behalf of their customers.
  • There's a handshake happening here between the Tivo network and the Comcast network. Tivo would have you believe it's just their box...and everything else is Comcast.
  • Tivo actively advertizes support of Xfinity On Demand and provides a link from their website where a potential customer can determine availability per market. If Tivo said, "We don't support Xfinity On Demand.", then case closed. In the meantime, Tivo shouldn't be promoting a solution that hasn't worked well for so many of their customers for so long.

TROUBLESHOOTING STEPS
All righty, so here's my attempt to fill the void. These are painfully obvious steps, but you may not have heard them before or perhaps not prioritized like this. Instead you've likely been told by Comcast and Tivo to try everything else first. If this is the case, the steps below should save you much pain and will hopefully serve to bring the issue(s) involved to a close:

STEP 1
When Xfinity On Demand is the ONLY service impacted (see criteria under Problem Description above), call Xfinity On Demand Support at: 1-877-530-6950.

STEP 2
Tell the Xfinity On Demand support rep at this number to check if there are any network issues in your local area that could be impacting Xfinity On Demand service.

If the rep says they cannot do this...OR...even if they say they checked and there are no issues, make them escalate the case and make sure you get a ticket#(will begin with "CR") to refer back to. Tell the support rep you want this case escalated to the cable headend supervisor/manager and you want confirmation back - to be documented in the ticket - on the status of Xfinity On Demand service in your area.

STEP 3
Open a ticket with Tivo support and provide the escalated case CR# you opened with Xfinity On Demand support in Step 2. Add a note in the case telling Tivo you want this case left open until a true root cause(s) with logical, comprehensive troubleshooting steps is provided in the short term and these GSM-11 and CL-14 service errors are finally resolved in the long term.

LESS THAN HELPFUL TROUBLESHOOTING STEPS

Host Id and Data ID
If the Host and Data Ids were wrong the card could not pair...period. You wouldn't be getting live TV in this event. This fact won't stop Xfinity On Demand support from asking for the Host and Data ID's anyway, so navigate to Settings & Messages > Settings > Remote CableCARD, & Devices > CableCARD Decoder > CableCARD options(for Installers) > CableCARD Menu > CableCARD Pairing....and knock yourself out. This isn't your problem.

Remove and/or replace the Cablecard
No, Tivo...no! If Live TV and every other service works, why would you tell customers to do this? Removing the card can change the Host and/or Data IDs. Replacing the card is a nightmare of mammoth proportions causing customers to have to go back to Comcast, stand inline, get another card, and then re-initialize Tivo and Comcast service. That's just mean! :eek:

Instead, tell them to check the firmware version (FW*) by navigating to: Settings & Messages > Settings > Remote CableCARD, & Devices > CableCARD Decoder > CableCARD options(for Installers) > CableCARD Menu > CableCARD Status. If they have a Motorola card and it's FW* rev. 6.25 or later, they are good. However, remember: the symptom is typically that Xfinity On Demand works sometimes, other times not. The Cablecard is not the issue here.

Billing and rate codes aka. Auth codes
Tivo forums are rife with changing billing codes as a magic bullet. If Xfinity On Demand never worked for you ever...ok, let them screw around with changing the codes as much as they want. They'll pretend to change the code, cryptically adding something like:"Tivo Premier". Btw this is a tier code, NOT a code that stands for the Premier box specifically. They'll send a CCV (Cable Card Activation) signal to pair the card, and they'll send an INIT to burn in the new rate codes...blah de blah. Useless steps for the most part.

Again, the behavior that most of us experience is intermittent: sometimes Xfinity On Demand works, other times not. They changed my billing codes several times over the course of one week. Changing billing codes never worked for me, and it doesn't work for most people. If changing the billing codes worked for anyone reading this, then I call upon Tivo to pin Comcast down: Could this actually be a billing code issue and, if so, what's up with the freakin' billing codes, Comcast?

Physical Issues
I'm assuming everyone reading this has rebooted the Tivo box a bunch of times already by physically unplugging it. Did you count to :60? Betcha felt stupid. You removed splitters, checked for loose connections from the wall to the back of your Tivo, replaced cables where possible, checked for loose connections on the main line to the pole. I'm assuming you all have a clue and did basic stuff like this already, but this did not resolve the issue.

Then comes the sacred mantra of Comcast and Tivo will typically chime in: "Roll the truck! Check for signal leakage and S/N issues!" All I can tell you is: they rolled the truck three - count 'em three - separate times to my house all for an issue where ONLY Xfinity On Demand wasn't working. All this after a speed test confirmed I was getting a blazing fast rate on my internet, live TV was perfect, no issues with any other internet subscription services like Netflix and so on.

On the third truck roll, even though Xfinity on Demand just happened to be working before they got here, even though the S/N ratio was perfect, they replaced a cable connection that was only six months old, a splitter that showed absolutely no signal leakage, and they performed other "make work" tasks for no reason. The odds a truck roll will work for the Problem Description above are minimal.


CONCLUSION
I did my best to drag answers out of the various Comcast reps on the calls I made to the Xfinity On Demand support number provided above. Every time I called, a different support rep would give me a different explanation, usually in absolute terms like, "Errors like this are always due to the wrong billing codes." The next day it was: "Errors like this are always physical." The folks at this number give imperfect answers, but they're the best we've got until this gets escalated further.

The day before the third truck roll, I noticed that Xfinfity On Demand was working consistently. Over the weekend, it continued to work, never failing once. I called back Xfinfity On Demand support on Monday and probed for an explanation. They told me there was an "issue in my area impacting Xfinfity On Demand and other services". They were unwilling or unable to be more specific. Totally unacceptable after all these years and with so many people experiencing these same issues.

I strongly suspect the escalation to the cable headend made someone check my card on a server, for example, and realize there was an issue not only with my service but with the service in my area in general. So, try my Troubleshooting Steps when the behavior you are experiencing meets the criteria specified in the Problem Description above. Also, advise Comcast and Tivo to avoid troubleshooting steps that are ineffective and don't apply to the intermittent errors you are experiencing. You will most likely find this is a Comcast network failure of some sort and you are not the only one experiencing it.

This does not release Tivo of their responsibility for reasons I've already explained. I've got a case open with Tivo and it's going to stay open until there's a solution. I encourage everyone experiencing this issue to open cases with Comcast and Tivo as described in Step 2 and 3 above.

YouTube navigation

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Whoever designed the YouTube app at Google needs to take a close look at themselves. I find navigation the most frustrating experience. Same on my roku. Thankfully I have a second simple YouTube app on my roku . Seems the big companies like Google, Netflix and Amazon can't design apps and force the single experience on all platforms on us rather than letting good developers innovate. Shame. Sorry for venting. Love the roamio bar Netflix and YouTube and I know it's not Tivos fault.

ad nauseum C130 "Lost Connection" error on mini

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OK, I know there are other threads about the C130 error, but I couldn't find a thread with a workable solution for me.
Today I started getting the C130 error on both my mini's but not my Roamio.
The Roamio can still do internet things (youtube, etc.)
I rebooted the minis, no change.
I unplugged the Roamio (rebooted) and no change.
I unplugged my mini's (rebooted) no change.
I rebooted my router and no change.
I successfully forced a connection on the mini's and Roamio.
I tested the internet connection on the Roamio and minis, says it's good for the mini's and the Roamio, but still get the C130 only on the mini's.
Each mini is connected to a different part of the network, one to a switch and one directly to the router.

So my question that I wasn't able to find a conclusive answer to...
Can a C130 error have anything to do on Tivo's end and not have anything to do on my end?

Three annoying playback bugs with 20.4.2 software

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One of these is new, the other two have been around forever (saw them on my old Elite for years too).

- With 20.4.2, I'm now seeing an occasional black video screen with audio when playing from menu (i.e. no video). Have to go back into menu and play again to get working, trickplay has no effect.

- When chase playing an in-progress recording and I'm almost at the end (i.e. caught up to live), I routinely see the box lose track of where I last watched if I exit out and play another recording. Pausing before backing out has no effect, it just randomly decides that you can only restart from beginning with no option to resume from last point. This is REALLY annoying when flipping between sports that I've recorded, which happens all the time on the weekends, and it only seems to happen if I'm within a minute or two of live when backing out.

- Occasionally when skipping around a recording I'll get mono instead of stereo sound until I skip forward/back or exit out and replay.

Both of the last two bugs have been around forever, the first one is new. I'm particularly peeved that the second one has never been fixed since you'd think Tivo would've seen this before, it's not like it's rare.

Can I do all this with the basic Roamio?

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1> Combine OTA, Comcast Cable Card channels, Netflix and Hulu Plus channels in one program guide display? Does Tivo pull this off?

2> I'm thinking about Comcast Internet Plus, which is local channels, HBO channels and internet service as a discounted bundle of $50 to 60 per month for 12 months. Does anyone have this plan on their Roamio, combined it with OTA, added Netflix and or Hulu Plus and how does it meet your needs? i realize that sports programming will mostly be limited to what comes OTA and I should be fine with that.

3> i will have a second tv with a mini and probably also buy a stream for tablet access. any issues with your setup like this?

4 > Overall goal here is to drop a $100 month DirecTV package, I already have the Comcast Internet at $50 a month. Wife wants her Bravo channel, which seems to be a Basic Comcast channel I would get in the evening hours. Plus we would have Hulu Plus for the Housewives shows, probably delayed?

5> We love Tivo from past Directv use, so are looking forward to coming back. After hardware costs, we're looking at $60 to Comcast, $21 to tivo, $8 to netflix (which we are already paying) and $8 to Hulu. Current costs total $158/mo. New bill would be around $96 and we get to keep the HBO we have in the DirecTV package. Any learned insight appreciated!

Can't Pause Live TV on SD Channels

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My tivo is on the latest 20.4.2 update. When I pause live tv on a sd channel, it unpauses after about a second. :down:

Roamio Access to FIOS on Demand?

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I'm wondering if there's any way to set up Roamio and Mini so that you can still access the FIOS On Demand? Could I split the line? Or is there any hope that this will be available normally anytime soon? We like to use mini to go back and see what shows we missed recording that we might want to watch.

20.4.2 shortcuts/easter eggs

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Admin, please delete this thread. My mistake.

"Hybrid" season pass option?

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Anyone know if this is possible, or if it's on the feature road map?

I'd like a "Hybrid" season pass for shows that get ran back to back to back to back, etc... Like Pawn Stars.

For example, I'd like the Roamio to keep 10 episodes of Pawn Stars. The New/First Run episodes would be kept until I delete and then the DVR could fill up the balance of 10 episodes with reruns.

In the Pawn Stars example, the new episodes come on Thursday night. Then the show frequently runs for a good part of the day on Friday and sometimes on Saturday. My current setting of "Record new and repeat" episodes knocks the new episodes out in favor of repeats by the time I decide to watch them on Sunday or Monday.

To fix this I have to choose to only record new episodes only, and then can't get my glut of repeats in should I decide to watch those as well. I haven't tried setting up two season passes with different delete rules (I don't even know if this is possible - two season passes for the same show.)

Thinking of taking the flash sale deal, but already have a basic

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How would this hypothetical transition work? I'd want to cancel service on my non-lifetimed Roamio Basic immediately and get the cable card in the new box. I have a bunch of questions:

1) Will have to get a new cablecard from Time Warner?
2) Will I have to get a new tuning adapter?
3) I've read about people transferring season passes. How does one do this and can wishlists also be transferred?
4) Can we still continue to go through the backlog of already recorded shows we have on the basic if it both has no TiVo service and no cablecard or will it shut itself down?
5) If I can still watch the recordings, I'd need to temporarily have two TiVos in the same room and on the same TV. How does this work with a remote?
6) What is the going rate of a used Roamio Basic without lifetime? I'd want to sell mine.

And some functional questions too about the Plus versus the Basic:

A) Does TiVo Stream need and iOS device or can it stream to a laptop? We are an android and windows family.
B) If I am starting with a blank harddrive again, I'd want to upgrade it as much as I can. How big of an internal can I add and what is the cost?

Roamio Setup with MoCA for OTA

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I'm currently in a house in LA, on TWC both internet and cable. The house is on a hill line of sight to the main transmitters on Mt. Wilson and my goal is to go OTA + streaming video off the internet.

The present set up is complicated. The cable enters the home in the basement and is split there (POE filter upstream of the split). The cable then runs under the house to the living room and also a back bedroom used as an office. The cable modem is in the office. There are TVs in both office and living room.

There is Wi-Fi network run off an Airport Extreme in the office. There is no Ethernet cabling and it would be VERY difficult to run it. My idea is to use MoCA over the existing cable, but I don't know how to set it up. For one thing, the cable modem is in the office, but I wanted the Roamio in the living room, with a Mini in the office. Also, my idea was to put an indoor antenna in the living room (although I suppose it could go in the office if that would work). Reception OTA is not a problem.

I'm assuming I would need two MoCA adapters, but I'm confused about how and where to combine the antenna signal with the MoCA signal. I was assuming I'd need a diplexer of some kind? If so, what MHz would I use? Or could the MoCA adapter sit between the antenna and a Mini in the office and create the network that way? (The modem is in the office and the Roamio would go in the living room.) At this point, I have to say, I'm confused.

Thanks in advance for any help.

Fios + Tivo and a whole bunch of small questions

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#1. I just need a cable card for the Tivo? (I know I won't be able to get on-demand stuff)

#2. How many outputs does the Fios modem have? I'm assuming I would need one for each TV (with a Mini) and each computer that is not using wifi? Is this correct

#3. Are there any do-it-yourself alternatives to the Mini?

#4. I have an old DIrecTV DVR lying around. Account with DirecTV is not active. Is there anyway to extract the video on it and export it to the Roamio?

#5. Anything to make sure the install tech doesn't try to halfa$$? I won't be home for the install (Wife will be)


Thanks in advance!

Roamio Warranty replacement hard drive swapout?

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Hi,
Well, my 6 week old Roamio Pro died...won't even power up. Tivo is shipping a replacement (and I have NO way to watch TV in the meantime).
I asked if I can swap out the hard drives before sending back the dead one, and the answer was we don't support that, it could be the hard drive causing the problem, etc. By the phraseology suggested to me that I certainly could do that, it's just on my skills to do it and don't expect any support. So, what do you guys think...would you suggest NOT doing the drive swapout for some reason?
Also, should I be concerned that the shipping confirmation shows they are sending me a refurb?
Thanks...FloridaBill

Summer update released yet?

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Has the summer update (20.4.2) gone out to the general users yet?

I had a Roamio that updated a couple weeks ago and then proceeded to fail one tuner. Got the box replaced and the new one installed but the installation downloaded and installed 20.4.1, previous revision.

Funny situation is that our two Premieres are now snappier through the menu's than the Roamio.

I went to the priority update page and put in the new TSN just in case but the Roamio has not received the update yet. Currently all four tuners are working fine on this box, course my old box did prior to the update as well.

Long recordings always cut short at 184 minutes?

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Here's something I've never seen before.

I have a season pass on my Roamio Plus that records the first daily broadcast of Tour de France, which is typically at least four hours long. All the daily recordings currently in my NPL which were scheduled for four hours show as partial recordings, each with the same duration of 3 hours and 4 minutes.

What could be causing long recordings to all prematurely stop at the same duration?

Is my SDV channel getting yanked? Could this be a new issue with 20.4.2?

Anyone else experience this or something similar?

Upgrading hard drive on Brand new Roamio

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OK, just got new Roamio Plus with Lifetime. Removed from box, opened, and replaced stock 1 TB drive with 3 TB Seagate drive. Boot Tivo.

It goes to the Getting program info screen, connects, configures, sets time, verifies account etc...but it won't get through "downloading program info." Says it was interrupted..check firewall, etc. I use both ethernet and wireless, even get rid of the router entirely and go direct connect to modem. Can never get the Tivo to set up.

Frustrated, I gave up on the 3 TB Hard drive back and switched back to the 1 TB original. Tivo works perfectly and I get the initial setup easily finished.

Should I try the 3 TB drive again now that I have completed setup? What's the difference between my 3 TB drive and the original 1 TB drive?

Tivo Roamio Pro only shows 6.38 hrs on the time line.

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I have a TiVo Roamio Pro. I down loaded all shows of 24, cut the ads, beginning and credits. I ended up with a 7hr 58 min programs. I pushed the program back to tivo. On the green time line it only showing 6 hrs and 38 minutes. Why would it only showing the 6 hrs and 38 mins?

TiVo and Comcast HD Technology Fee

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I picked up an HD DTA for a new bedroom TV yesterday. After I activated the DTA, I only received standard definition channels. When I contacted Comcast, they told me I would have to pay a $10 monthly HD Technology Fee to receive HD channels on my bedroom TV. They told me that I have to pay this fee because I don't have a standard Comcast cable box.

My primary box is a TiVo Roamio with a CableCard. Must I really pay an additional $10 fee just to receive HD on a second TV? This policy seems like little more than a blatant money grab from Comcast. Have any TiVo owners had any luck getting this fee waived? Thanks for any help you can provide. Thanks.
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